TERMS AND CONDITIONS
GIFT VOUCHERS
Our Gift Cards are available for all treatments and products, are non-refundable and must be produced at the time of use. Vouchers are valid for 6 months from the date of purchase. Gift Cards cannot be exchanged for cash. Enhance cannot accept liability for lost gift cards. Please note Gift Vouchers cannot be used for treatments with our Registered Practitioners.
APPOINTMENTS
If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form. Arriving late will result in reducing precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.
We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.
We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long) Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.
If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher. We recommend that you plan ahead for your visit to our salon. We’ll be happy to answer any questions you may have about our location, parking, and travel options.
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APPOINTMENT TIMES
All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. Treatment time includes arrival, consultation, dressing time, treatment time and post consultation.
CANCELLATIONS
Please note 24 Hours notice is required for all cancellations, otherwise the total treatment price will be charged. Cancellations should be made by calling us on 01225 422851 or email info@enhancemedispa.co.uk
For repeat offenses of ‘no show’ appointments clients will have to prepay their appointments at the time of booking.
For visits over 1 hour a 50% deposit will be required at the time of booking. This can be changed to another appointment or refunded when the correct cancelation notice is given of 24 hours. For cancelations within 24 hours of booking time or “no show“ appointments would result in the loss of 50% deposit.
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PATCH TESTING
Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.
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TREATMENT AFTERCARE
If applicable, please refer to the aftercare sheet given to you after your treatment. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.
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LOSS OR DAMAGE OF PERSONAL ITEMS
We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times. If you are attending a treatment in which can be messy such as waxing, we always advise to never wear anything valuable. Although we always endeavour to be as careful as possible, we cannot guarantee any transfer of products we use, onto items of clothing.
REFUNDS AND EXCHANGES
Treatments - At Enhance Medispa all our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately. We cannot give refunds on any treatments but we will look into your concerns immediately. Please raise your concern with the therapist during the treatment. They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately at the treatment time or within 24 hrs after the treatment.
Retail - We do not offer refunds or exchanges. In the case of an allergic reaction the products must be returned within 14 days and evidence of this reaction apparent. The head office needs to be informed and a reaction with photographic evidence if applicable needs to be logged in the accident book. This does not affect your statutory rights.
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COURSES
All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.
DEPOSITS
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.
PRICES
All pricing subject to consultation. Our prices are subject to change without notice.
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CHILDREN
You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
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THERAPIST/STAFF ILLNESS
Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergencies. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
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MEDICAL CONDITIONS
Please inform your therapist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable to certain treatments. A client consultation will be carried out on your first visit to ensure your safety. Clients must inform the salon if anything changes to their personal information or medical history.
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TERMS OF WEBSITE USE
This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the enhancemedispa.co.uk website (the " Enhance Medispa site" or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.
Enhance Medispa reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of enhancemedispa.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
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PRIVACY POLICY
Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site and salon, so that you may understand our privacy practices.
ABOUT enhancemedispa.co.uk
enhancemedispa.co.uk is a site operated by Enhance (Bath) Ltd (“we”, “us” or “our”),1 Saville Row, Bath, BA1 2QP. Company registration number: 13135657. VAT registration number 426797846. Registered in England.
DISCLAIMERS
enhancemedispa.co.uk takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, Enhance Medispa does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on enhancemedispa.co.uk some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.
Enhance Medispa will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
REGISTRATION, PERSONAL DATA AND ONLINE SHOPPING PARTNERS
You guarantee that the personal information which you provide when you register on enhancemedispa.co.uk and its associated shopping sites is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
When registering on enhancemedispa.co.uk you accept and agree that your personal data provided during registration will be sent to our UK database owned by Enhance (Bath) Ltd. If you do not agree to your data being held in the UK please do not register with us. Once you shop and purchase online at enhancemedispa.co.uk, you agree to abide by our terms and conditions and privacy policy. enhancemedispa.co.uk may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing enhancemedispa.co.uk or calling 01225 422851. You are responsible for maintaining the confidentiality of your account and password and taking all reasonable measures to prevent unauthorised access to your account. You accept responsibility for all activities within your account or activities that affect your password. Enhance Medispa and its partners and shopping sites provide access to the site on a temporary basis and reserve the right to withdraw or amend the service we provide on our site without notice and/or terminate accounts without prior notice.
COPYRIGHT
enhancemedispa.co.uk and its entire content belong to Enhance (Bath) Ltd and its affiliates where applicable. including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site.
COMPLAINTS AND DISPUTES
If you wish to complain about any matter please contact Reception on 01225 422851 or email info@enhancemedispa.co.uk
Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
ACCEPTING THESE TERMS AND CONDITIONS
Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Enhance Medispa and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of enhancemedispa.co.uk
If you have any questions regarding these Terms and Conditions, please contact us:
E: info@enhancemedispa.co.uk
T: 01225 422851